Thank you for your interest in the Metropolitan Water District of Southern California (Metropolitan)/SoCal Water$mart rebate program for commercial and multi-family water customers. Please read the following terms and conditions of the program to determine eligibility and program restrictions.

Please note that the rebate amount offered may vary by agency. To determine the rebate amounts being offered for your property address, please visit the Estimate Your Rebate page or check with your local city or water agency. The estimated rebate listed on this page is the maximum amount possible. Your actual rebate may vary depending upon the cost of the device(s) purchased.

• By applying for a rebate in this program, personal information listed on your application may be subject to disclosure to requesting parties pursuant to the California Public Records Act.
• A confirmed rebate reservation must be obtained prior to the purchase in order to qualify for a rebate.
• Reservations are available on a first-come, first-served basis. Rebates are subject to availability of funds.
• Rebate amount may vary by water agency and may be limited to the cost of the device(s). Rebate amount and requirements are subject to change without advance notice.
• Applications must represent a single installation address only. If a site or property has multiple street addresses, a separate application must be submitted for each individual address.
• A property must be within Metropolitan’s service area. It is the customer’s responsibility to provide accurate water provider information.
• A customer address previously rebated through Metropolitan’s regional or its water agency programs is not eligible to receive another rebate for the same type of device. SoCal Water$mart verifies past participation using the information provided in the rebate application. It is the applicant’s responsibility to provide accurate information (i.e. street name, unit/apartment number if applicable, etc.) to allow for proper past participation verification.
• Projects requesting over $100,000 of Metropolitan’s funding will be reviewed on a case-by-case basis, depending on the availability of budget. If your project is going to exceed $100,000 of Metropolitan’s funding, please contact a customer service representative to inquire about an exception.
• Confirmed reservations are non-transferable and are not assignable.
• Technology or device must be a qualifying model under Metropolitan’s list.
• All devices must be installed prior to the reservation expiration date and submitting an application.
• Rebate reservations expire 60 days after the reservation effective date. A completed rebate application, along with required documentation, must be sent no later than the Reservation Expiration date. Any applications submitted after the 60-day expiration date will not be accepted.
• Rebate checks will be issued only to the commercial, institutional, industrial customers listed on the water bill, and mailed to a verifiable mailing address.
• Rebate payment cannot exceed the reserved amount and is subject to verification, completeness, and accuracy of all required documentation. Required documentation includes, but is not limited to:
  • A copy of the purchase receipt and a copy of the water bill.
  • The receipt or invoice must include the model number, date of purchase, and proof of full payment.
  • The water bill provided must show the account number, account holder’s name, and water service for the property listed on the application.
  • Additional documentation may be required at any time in order to verify information associated with the rebate application.
• Some devices or products may no longer be eligible for rebates, and rebate amounts are subject to change at any time.
• Customers of the Los Angeles Department of Water and Power are required to obtain a Building and Safety Plumbing Permit from the City of Los Angeles prior to installing toilets or urinals on their properties. The permit must be finalized and must contain specific language regarding the installation. The plumbing permit must contain one or both of the following messages in the description of work:
  • “LADWP Toilet Program: Replace (Quantity) 1.6gpf with 1.1gpf toilets.”
  • “LADWP Toilet Program: Replace (Quantity) 1.5gpf with 0.125gpf urinals.”
• The payee’s Social Security or Tax ID number must be provided via a completed Form W-9 along with the rebate application paperwork in order to receive a rebate. The name on the W-9 must match the name on the rebate check. SoCal Water$mart will pay rebates to the entity listed on the W9, and will modify the application to reflect the change in payee. This requirement is in compliance with exemptions to the Federal Privacy Act of 1974, 42 UCS 405 (c)(2)(c). The Internal Revenue Service requires Rebate Program participants receiving $600 or more in rebates to receive an IRS Form 1099 unless exemptions apply. Social Security numbers provided as part of the application process are held in confidence under terms of the Privacy Act and are not divulged or otherwise conveyed to individuals or organizations outside the Rebate Program.
• Metropolitan and participating water agencies are not responsible for any taxes, fees or tariffs that may be imposed as a result of device purchase.
• Metropolitan reserves the right to verify and inspect rebated devices. If a device installation cannot be verified, the applicant will be required to refund the rebate amount including all associated processing costs. If the rebate check has not already been issued, the total rebate amount will be adjusted appropriately according to the results of the inspection report. Access to the rebated device(s) must be provided.
  • If the applicant disagrees with the results of the inspection report, the applicant may request and pay for a second inspection to inspect only the device(s) that could not be verified. An exception for a second inspection is approved on a case-by-case basis. Acceptable eligibility for a second inspection includes when an inspector did not have keys/access to the installation site(s) and/or a health or safety concern prevented the inspector from verifying the device(s). The fee for a second inspection will be dependent on the cost of Metropolitan’s inspection vendor fee schedule. A second inspection does not guarantee different results from the first inspection report. The second inspection fee is non-refundable and cannot be used to delay expiration deadlines or to provide a contractor an extension to complete the rest of the installation of device(s) for rebate funding.
  • Metropolitan’s/SoCal Water$mart’s inspection vendor will make three attempts to contact the applicant to confirm a pre- or post-inspection via phone and/or email. If Metropolitan’s/SoCal Water$mart’s inspection vendor cannot confirm an appointment with the applicant, the application may be cancelled.
  • The applicant or applicant’s designee must be present the entire duration of an inspection. If the applicant or applicant’s designee cannot remain with the inspector throughout the duration of the appointment, the inspector may end the appointment and the inspection will be considered incomplete and may be cancelled.
  • For toilet rebates with a project site that includes more than 4 living dwelling units, a multi-family tracking sheet may be provided in order to efficiently track rebate eligibility and project site installation.
    • If a multi-family tracking sheet is provided to the applicant, the applicant is required to submit a completed multi-family tracking sheet to SoCal WaterSmart. Withholding a completed multi-family tracking sheet to SoCal WaterSmart may result in your application being considered incomplete and may be cancelled.
    • Any toilets and dwelling units indicated on the applicant’s submitted multi-family tracking sheet are eligible for a rebate. Metropolitan will require access to all toilets and dwelling units indicated on the applicant’s submitted multi-family tracking sheet for any pre- and post-inspection requirements. It is the applicant’s responsibility that the submitted multi-family tracking sheet accurately reflects which toilets are eligible for Metropolitan’s rebate and are subject to inspection.
• Consumers are responsible for complying with all applicable laws, codes, policies, covenants, conditions and restrictions.
• By participating in the SoCalWater$mart Rebate Program, you authorize the release of your water consumption history from your water provider.
• Disclaimer: Neither the Metropolitan Water District of Southern California (MWD), nor your local water utility or Retail Water Purveyor, or their contractors or agents, makes any representation or warranty regarding the devices eligible for rebates under this Rebate program, including any hazardous substances that may be contained in the device. By participating in the rebate program, the applicant agrees to waive and release MWD, the Local Water Utility or Retail Water Purveyor, and their contractors or agents, from any and all claims and causes of action arising out of the purchase, installation, or use of the devices purchased in connection with the Rebate program, and all pre- and post-inspections. Any claim you may have based upon any defect or failure of performance of a device purchased by you should be pursued with the manufacturer or distributor.