WHEN DO I APPLY FOR MY REBATE?
Applicant must install and activate device prior to submitting rebate application. Inspections may be performed to ensure the device has been installed and activated.
DO I NEED ANY ADDITIONAL INFORMATION PRIOR TO APPLYING FOR A REBATE?
Your local water agency may add additional funding to increase the amount of the rebate for applicants in their service area. Your local water agency may also require additional approvals prior to and during the process. These devices are relatively new products. Research carefully to find the device that best fits your needs and budget.
I HAVE A FIRE SUPPRESSION SYSTEM. HOW DO I ENSURE THE SHUTOFF DEVICE WILL NOT IMPACT THAT SYSTEM?
Important notice for homes with automatic residential fire sprinklers: Improperly installing a leak detector device could hinder operation of fire sprinklers. Always ensure plumbed leak detection devices are installed only on the domestic water line after it diverts from the fire sprinkler system. Never install a leak detection device into your home’s main water service line upstream of the fire sprinkler system. Consult a licensed plumber for guidance.
I AM HAVING TECHNICAL ISSUES INSTALLING OR SETTING UP MY DEVICE. CAN YOU HELP?
Flow monitor devices manufacturers provide their own technical support for installation questions and technical challenges/support; neither Metropolitan, nor its representatives will provide technical support for the device.
I’VE CONTACTED THE DEVICE VENDOR FOR TECHNICAL ASSISTANCE TO NO AVAIL. CAN YOU HELP?
If you have attempted to contact the device vendor multiple times and have had no response, please let us know, (888)376-3314
WHAT IF MY DEVICE SHOWS A DIFFERENT VOLUME OF WATER BEING USED THAN MY WATER BILL?
You will be billed for water consumption based only on measurements from the retail agency water meter. Flow monitor readings will sometimes not match the total monthly reads from the water meter, which are read in different units with read dates that may not coincide with the calendar month.
HOW DOES THE DEVICE ALERT ME WHEN THERE IS A POSSIBLE LEAK?
Applicant must be able to receive vendor notifications when sent through a mobile app. Feedback on the notifications is an important component. Applicant understands that if these messages are disabled, key information such as increases in water use, or leak detection can be missed.